Refund policy

REFUND POLICY

30 day returns

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused and unworn, in the same condition you received it, with tags and original packaging, and with your receipt or proof of purchase.

To start a return, email us at info@skatinglab.com with your order number. If your return is approved, we will send you instructions on how and where to send it, or you can bring it to the shop at 3984 Chesswood Drive. Items sent back without an approved return will not be accepted.

Skates

Skates can be returned only if they have not been worn on ice, sharpened, heat molded, punched or otherwise altered. Please try skates on at home on a clean, carpeted surface with the guards on. If you are unsure about fit, contact us before you skate in them and we will help.

Items that cannot be returned

  • Services already performed, including sharpening, profiling, alignment and installation
  • Custom or special order items, including custom skates
  • Skates or equipment that have been used, sharpened, baked, fitted or modified
  • Used equipment
  • Clearance and final sale items
  • Gift cards
  • Opened mouthguards, tape and other hygiene items

Damaged, defective or wrong items

Please check your order when it arrives and contact us right away if anything is damaged, defective or incorrect, so we can make it right. Manufacturer defects that show up after use are handled under the manufacturer's warranty, and we are happy to help you with the claim.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the item you want. For size exchanges in store, just bring the item and your receipt.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

Shipping costs

Original shipping charges are not refundable, and return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Questions

Contact us at info@skatinglab.com or (416) 499-4300.