Privacy policy

PRIVACY POLICY

Skating Lab Toronto ("we", "us") respects your privacy. This policy explains what personal information we collect through this website and our shop, how we use it, and your choices. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti Spam Legislation (CASL).

Information we collect

  • Order information: your name, email, phone number, billing and shipping address, and the items you buy. Payment card details are processed securely by our payment providers. We never see or store your full card number.
  • Contact and service information: anything you send us through our contact form, by email or by phone, and details you share for fittings, profiling or other services, such as skate size and preferences.
  • Device and browsing information: your browser type, IP address, pages viewed and how you arrived at our site, collected through cookies and similar tools.

How we use it

  • To process and deliver your orders and provide our services
  • To answer your questions and provide customer support
  • To prevent fraud and keep our store secure
  • To understand how our site is used so we can improve it
  • To send you sharpening reminders, news and offers, only if you have agreed to receive them

Email marketing

We only send marketing emails to people who have given us permission. Every marketing email includes an unsubscribe link, and you can opt out at any time.

Who we share it with

We share personal information only with service providers who help us run our business, such as Shopify (our online store platform), payment processors, shipping carriers and our equipment partners who ship some orders directly to you. They may use your information only to provide those services. Some of these providers may store information outside Canada, where it is subject to the laws of that country. We may also disclose information when required by law. We do not sell your personal information.

Cookies

Our site uses cookies to keep your cart working, remember your preferences and measure site traffic. You can control cookies through your browser settings, but some parts of the site may not work properly without them.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as required for tax and accounting records.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. To make a request, email info@skatinglab.com.

Security

We use reasonable safeguards to protect your information, but no method of transmission over the internet is completely secure.

Changes

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

Questions about privacy can be sent to Skating Lab Toronto, 3984 Chesswood Drive, North York, Ontario, or info@skatinglab.com.